CRM
Software that keeps track of contacts, leads, notes and follow-ups. Agents use it to stay in touch with their sphere and new leads.
Also called: customer relationship management, contact manager, database software
Related terms
The people an agent already knows: friends, family, past clients, neighbors. It's where most repeat and referral business comes from.
Finding people who may buy or sell soon. Examples: online ads, open houses, door knocking, expired listings and buying leads.
The person who handles paperwork and deadlines from contract to closing so the agent can focus on clients. Paid per file or on salary.
The MLS feed that lets agents show other brokerages' listings on their own websites. Each MLS sets display rules, like showing the listing brokerage's name.